Shipping policy

Shipping Policy

At Ellexia, we strive to provide a seamless and enjoyable shopping experience for our customers. This includes offering a convenient and transparent shipping policy to ensure your orders are delivered in a timely manner. Please review the following information regarding our shipping policy:

Flat Rate Shipping of $6.99: We offer a flat rate shipping option for all orders below $150. Regardless of the size, weight, or quantity of items in your order, you will be charged a fixed shipping fee. This enables you to enjoy cost-effective shipping for smaller purchases.

Free Shipping on Orders Over $150: We are pleased to offer free shipping on all orders totaling $150 or more. This promotion is applicable to customers within the United States. By reaching this order threshold, you are eligible for complimentary shipping on your entire purchase, irrespective of the number of items or their dimensions.

Exclusions and Limitations: Please note that the free shipping offer is valid only for orders shipped to addresses within the United States. Any orders being shipped internationally may not qualify for free shipping, and additional charges may apply.

Shipping Method and Delivery Time: We partner with reputable shipping carriers to ensure the safe and timely delivery of your orders. The specific carrier and shipping method may vary based on your location and the size/weight of the package. Once your order is processed and dispatched from our facility, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment.

The estimated delivery time for your order will depend on your location and the shipping method selected. Typically, orders are delivered within 5-10 days. However, please note that unforeseen circumstances or external factors beyond our control may occasionally cause delays in shipping or delivery. In such cases, we will make every effort to keep you informed and minimize any inconvenience caused.

Order Processing Time: We strive to process and ship your order as quickly as possible. After receiving your order, we require 2-3 days to carefully pack and prepare your items for shipment. Please note that this processing time is separate from the estimated shipping time, which begins once your order has been dispatched.

Order Tracking: To keep you informed about the progress of your shipment, we provide tracking numbers for all orders. Once your order is shipped, you will receive an email containing the tracking information and instructions on how to track your package. Please note that it may take some time for the tracking information to become available on the carrier's website.

Order Modifications and Address Changes: If you need to modify your order or update the shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request. However, please note that once your order has been processed and shipped, we may not be able to make any changes.

For any additional questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at Ellexia.merch@gmail.com. We are here to assist you and ensure your shopping experience at Ellexia is exceptional.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version available on our website for the latest information.